PRIVACY POLICY
This Privacy Policy (this “Policy”) is owned and operated by Hastings Water Works and applies to any and all websites created, owned, or managed by Hastings Water Works. This Policy discloses certain information practices for Hastings Water Works, including what types of information of a user of such website(s) (a “User” or “you”) are gathered and tracked, if any, how information is used, and with whom information is shared. This Policy also describes the processes and procedures available to a User regarding Hastings Water Works’s use of such information and how the User can update it. The term “User” means a User that has executed a service agreement with us.
1) General
Hastings Water Works respects the privacy of every User who visits its websites, uses its services, and subscribes to its offerings. This Policy does not cover any user-specific data that might be used or obtained through other projects and Statements of Work. Hastings Water Works reserves the right, in its sole discretion, to make changes or updates to this Policy at any time. If any changes or updates are made to this Policy, Hastings Water Works will post a revised version of this Policy on its website, at which time such changes or updates shall become effective. These updates and changes will not apply to any dispute of which Hastings Water Works had actual notice prior to the posting of these updates and changes. Your continued use of Hastings Water Works’s services or websites after any such changes or updates constitutes your acceptance of these changes and updates.
2) Personally Identifiable Information
Any information Hastings Water Works obtains from you is necessary or useful for Hastings Water Works to provide the products and services or information you have requested and to design new services for your future use and is provided directly by you in response to our request for the information. In connection with the products and services that Hastings Water Works provides, we may ask you to provide your name, physical address, ZIP code, phone number, e-mail address and the type of services received or requested. Your submission of such information online is deemed your consent to our use of the information as contemplated in this Policy.
3) Children and Privacy
Hastings Water Works’s services and websites are designed for consumption by businesses and adults. We do not knowingly collect information from or about children under 13 years of age.
4) Information Usage
Hastings Water Works limits the information we collect to what is required or helpful in providing services and products to you. We may also collect information that is relevant to you but does not personally identify you. If we collect personal information for a reason other than as specified in this Policy, we will obtain your consent before or at the time the information is collected or as otherwise permitted by applicable law. Hastings Water Works uses the information that it collects from you to provide the products and services or information that you have requested, to personalize your experience with our services, to provide user support, to enforce our agreements and policies, to resolve disputes, to improve our marketing and promotional efforts, and to design new services for your future use. Hastings Water Works may also use the information to notify you about new products and services or offers that we may have available, to provide news about Hastings Water Works, and to send you notifications about planned maintenance related to our infrastructure or about incidents which might impact your services.
5) Sharing of Information
Hastings Water Works shares User information within our company to enable us to better understand Users’ service needs, and to learn how to best design, develop and deliver services to meet those needs. We use Users’ personal information only for the outlined purposes, and we do not sell, rent or lease Users’ personal information to unaffiliated third parties without Users’ explicit consent. To provide our products and services, we may use third party service providers for routine services such as hiring other companies to provide services on our behalf, including processing and delivery of mailings, providing user support and service offerings, processing transactions, or performing statistical analysis of our services. In such cases, Hastings Water Works provides only the information necessary to ensure that the service is delivered, requiring them to keep your information confidential and secure and limiting its use of your information to the purposes for which it was disclosed. Hastings Water Works may access and/or disclose your information if required to do so by law or in the good faith belief that such action is necessary. Situations requiring this include: (a) to conform to the mandates of the law or comply with legal process served on Hastings Water Works; (b) to protect and defend the rights or property of Hastings Water Works; (c) to act in urgent circumstances to protect the personal safety of users of our services or members of the public; or (d) to respond to legal requests. While we use commercially reasonable efforts to ensure that our use and disclosure of your personally identifiable information is consistent with this Policy, we cannot ensure that your communications with us will never be disclosed in ways not otherwise described in this Policy.
6) Data Retention and Security
We maintain our databases and systems in accordance with general industry standards to reasonably secure all our commercial information, including information about you. All your information is retained in a system with security features, and we provide access to these records only to our employees, third party service providers, and authorized representatives having a need to know it. As to our employees, access is limited to those employees who require such access in the execution of their duties. Hastings Water Works will retain your information for as long as needed to (a) provide you with the products and services, (b) fulfill the purpose for which the personal information was originally collected, (c) comply with legal obligations and service contracts, or (d) enforce our agreements. Depending on the contract and data retention period agreed upon, this data may be stored beyond the lifetime of the contract or service agreement.
7) Public Internet Information
Some information may automatically be collected as you browse our websites. Our web server automatically collects some information, such as the user-agent information, your Internet service provider domain name, the Internet Protocol (IP) address used to connect to the Internet, the average time spent on our site, pages viewed, information searched for, access times, and other relevant statistics.
8) Testimonials and References
Hastings Water Works may post and utilize User comments, testimonials, and other business-cases presented to us on our websites. This information and publicity would only be done with your prior consent.
9) Review and Report
By providing your information to Hastings Water Works, you consent to our use of your personal information for the purposes outlined in this Policy. We do not collect personally identifiable information about you on our websites without your knowledge or consent, and all such information we collect is information that you are providing to us. You are not required to provide us with this information. We will not send solicitations via e-mail to you if you request that they not be sent. On each e-mail you receive, you are given the opportunity to unsubscribe. Once you unsubscribe, you will no longer receive such e-mails. If you decide to withdraw or refuse your consent, our ability to communicate with you may be diminished and you may limit your access to services that may be of value to you. If you have questions regarding this Policy, your personal information collected via our websites, or wish to change or delete such data from our systems, please contact us at services@hastingswaterworks.com.
Hastings Water Works views the protection of individual privacy as critically important. We do not sell, share or distribute user data to anyone without their expressed consent.
Forms
When you submit data through a form such as those found on the contact page, that information is saved in the database. If you would like your form submission information removed, please contact us at services@hastingswaterworks.com.
For more information, or if you have questions or concerns regarding the Hastings Water Works Privacy Policy, please contact us at any time.